Another fine example about how the open source community can be impressive, even when comparing with the biggest software companies.
Yesterday we had a gig at our annual Music Evening and I needed to edit the videos to upload them on my wife’s website. I go on cinelerra‘s website download page and get the Ubuntu 8.04 repository, update the package listing and try to install cinelerra:
sudo apt-get install cinelerra
It should be that easy but unfortunately the repository had an error:
Err http://repository.akirad.net akirad-hardy/main akiradnews 20080417 500 Internal Server Error Err http://repository.akirad.net akirad-hardy/main libguicast 1:2.1.0-1svn20080530akirad1 500 Internal Server Error Err http://repository.akirad.net akirad-hardy/main libmpeg3hv 1:2.1.0-1svn20080530akirad1 500 Internal Server Error Err http://repository.akirad.net akirad-hardy/main libquicktimehv 1:2.1.0-1svn20080530akirad1 500 Internal Server Error
Well, with nothing else to do about it, I’ve followed the instructions on the website saying to email the guy that put the packages in place, which I did. Seriously, I thought it would take a while (days?) until the guy could have time to go home, do whatever he wanted to do at home, check his emails, talk to the ISP, bla bla bla.
To my surprise, after exactly 1 hour and 20 minutes he replied (in English and Italian) that the packages were reloaded, I should be able to get it, which I did, and indeed, worked absolutely fine. I now have my videos edited.
The “guy” was actually Paolo Rampino, which I thank him very much, but also I’d like to acknowledge once more the power of the open source community. I wonder if I had any much more serious problems (security) with a copy of Windows or Office if Microsoft would take 1:20 hours to not only answer, but to fix it!
Thanks again Paolo, you made another user very happy indeed.